Janik von Rotz

2 min read

Chatbot dialog design - a best practice proposal

While working on a new chatbot I had to come up with good examples to start and led a conversation with the chatbot. For this I analyzed other bots, tracked the steps it takes to achieve a specific goal and kept notes on repeating patterns. In result me and my team came up with a few basic principles to design dialogs in conversational bots.

Assuming you already got in touch with common chatbot platform here are the principles:

Categories: Cognitive computing
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